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Terms & Conditions

Last Updated: August 16, 2025

Welcome to Laser Lab and Sports Massage Clinic, located in Framlingham, Suffolk, UK. These Terms and Conditions govern your use of my website, booking of services, and interactions with my business, operated by me, Barbara Wolanska, a sole trader. By accessing my website or booking services (laser hair removal, tattoo removal, skin rejuvenation, or sports massage), you agree to these terms. Please read them carefully.

1. General Terms

  • Applicability: These Terms apply to all visitors to my website and clients booking services at my clinic (or via email/phone number) or via my Fresha platform.

  • Business Details: I, Barbara Wolanska, operate as a sole trader under the trading name Laser Lab Clinic & Sports Massage, registered with HMRC in the UK.

  • Changes: I may update these Terms at any time. The latest version will be posted on my website with the updated date.

2. Services Offered

I provide the following professional services at my clinic:

  • Laser Hair Removal: Non-invasive treatment to reduce unwanted hair.

  • Laser Tattoo Removal: Safe removal of unwanted tattoos.

  • Laser Skin Rejuvenation: Laser treatment to improve skin tone and reduce signs of aging.

  • Sports Massage: Deep tissue and remedial massage to aid recovery and mobility.

All services are subject to a consultation to assess suitability and client needs.

3. Booking and Cancellation Policy

  • Booking: Appointments are booked via my Fresha platform, phone number or email. A consultation and patch test may be required before laser treatments.

  • Cancellations: Please provide at least 48 hours’ notice to cancel or reschedule via Fresha, email or phone. Late cancellations or no-shows may incur a deposit loss or £30 fee.

  • Refunds: Refunds are not offered for completed treatments. If a treatment is unsuitable (determined during consultation), a refund or alternative service may be offered.

4. Payment Terms

  • Payment Methods: Payments are accepted via Fresha, payment card or cash.

  • Pricing: Prices are listed on my Fresha page. Prices are subject to change, with notice provided.

  • Deposits: A deposit is required for bookings, refundable only if cancelled with 48 hours’ notice.

5. Client Responsibilities

You agree to:

  • Provide accurate health and contact information during consultations to ensure treatment safety.

  • Follow pre- and post-treatment instructions (e.g., avoid sun exposure, use sunscreen for laser treatments; stay hydrated).

  • Inform me of any medical conditions, allergies, or medications that may affect treatments.

  • Arrive on time for appointments to avoid reduced session time.

6. Liability and Disclaimers

  • Treatment Risks: All treatments are performed with care, but results vary. Laser treatments may cause temporary redness or discomfort; sports massage may cause mild soreness. I am not liable for adverse reactions if you fail to disclose relevant health information.

  • Service Outcomes: While I aim for optimal results, I cannot guarantee specific outcomes (e.g., complete tattoo removal or hair reduction) due to individual factors (e.g., hormonal changes, life style).

  • Website Use: My website is provided “as is.” I am not liable for errors, interruptions, or damages from website use.

  • Third-Party Platforms: Bookings via Fresha or payments via Revolut are subject to their respective terms and conditions.

7. Intellectual Property

  • All content on my website (e.g., text, images, logos) is owned by Laser Lab Clinic & Sports Massage or used with permission. You may not copy, reproduce, or distribute content without my consent.

  • My logo and trading name are protected and may not be used without permission.

8. Privacy

Your personal information is handled in accordance with my Privacy Policy, which complies with the UK GDPR and Data Protection Act 2018. By using my services, you consent to data collection as outlined in the Privacy Policy.

9. Termination of Services

I reserve the right to refuse or terminate services if:

  • You provide false information or fail to disclose health conditions.

  • You behave inappropriately or disruptively at my clinic.

  • You fail to comply with these Terms.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

For questions, complaints, or to exercise your rights, contact me:

  • Barbara Wolanska

  • Laser Lab Clinic and Sports Massage

  • Email: laserlab.suffolk@gmail.com

  • Phone: +44 7516 007 999

  • Address: 1 Great Eastern Yard, Victoria Mill Rd, Framlingham, IP13 9EG.

12. Complaints

If you’re unhappy with my services, please contact me via email or phone number. I’ll aim to resolve issues promptly.

Thank you for choosing Laser Lab Clinic & Sports Massage. I look forward to helping you achieve radiant skin and wellness in Framlingham, Suffolk.

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