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Privacy Policy

Last Updated: August 16, 2025

At Laser Lab Clinic and Sports Massage, located in Framlingham, Suffolk, UK, I, Barbara Wolanska, am committed to protecting your privacy. This Privacy Policy explains how I collect, use, store, and protect your personal information when you visit my website, book appointments, or contact me for my services, including laser hair removal, tattoo removal, skin rejuvenation, and sports massage. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information I Collect

I may collect the following personal information:

  • Contact Information: Name, email address, phone number, and postal address when you book an appointment, fill out a contact form, or contact me directly.

  • Appointment Details: Information about your treatment preferences (e.g., laser hair removal, sports massage) and appointment times, collected via my Fresha booking platform (https://www.fresha.com/book-now/laser-lab-sports-massage-xsg3krng/all-offer?share=true&pId=2621496).

  • Website Usage Data: Non-personal data like IP addresses, browser type, and pages visited, collected automatically via cookies or Wix analytics.

  • Payment Information: Payment details (e.g., card information) processed securely via third-party platforms like Revolut or Fresha, not stored by me.

2. How I Collect Information

I collect information when you:

  • Visit my website.

  • Book an appointment through Fresha.

  • Contact me via email, phone, or WhatsApp.

  • Engage with my social media pages (e.g., Facebook, Instagram @Laser_Lab_Clinic).

  • Complete a consultation form online or in clinic.

3. How I Use Your Information

I use your information to:

  • Schedule and manage appointments for laser hair removal, tattoo removal, skin rejuvenation, or sports massage.

  • Communicate with you about bookings, treatment plans, or promotions (with your consent).

  • Process payments securely via third-party providers (e.g., Revolut, Fresha).

  • Improve my website and services using analytics (e.g., Wix or Google Analytics).

  • Comply with legal obligations, such as HMRC tax records.

4. Legal Basis for Processing

I process your personal information based on:

  • Consent: When you provide information via forms or bookings.

  • Contract: To fulfill appointment and treatment agreements.

  • Legitimate Interests: To improve my services and website functionality.

  • Legal Obligation: To comply with UK tax or data protection laws.

5. Sharing Your Information

I do not sell or share your personal information with third parties, except:

  • Service Providers: Trusted platforms like Fresha (for bookings), Revolut (for payments), or Wix (for website hosting), which have their own privacy policies.

  • Legal Requirements: If required by law (e.g., HMRC audits) or to protect my business.

6. Cookies and Tracking

My website uses cookies to:

  • Enhance user experience (e.g., remembering preferences).

  • Analyse website traffic via Wix or Google Analytics. You can manage cookie preferences through your browser settings or my website’s cookie banner. Essential cookies are required for website functionality.

7. Data Storage and Security

  • Storage: Your information is stored securely on Wix servers, Fresha’s platform, or my encrypted devices.

  • Retention: I keep contact and appointment data for up to 7 years (per HMRC requirements) or as long as needed for service delivery. You can request deletion unless legally required.

  • Security: I use encryption, secure passwords, and trusted platforms to protect your data, but no system is 100% secure.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Correct inaccurate data.

  • Request deletion of data (subject to legal obligations).

  • Restrict or object to data processing.

  • Request data portability.

  • Withdraw consent for marketing emails. To exercise these rights, contact me via laserlab.suffolk@gmail.com.

9. Third-Party Links

My website may link to third-party platforms (e.g., Fresha, Facebook, Instagram). These sites have their own privacy policies, and I am not responsible for their practices.

10. Contact Me

If you have questions about this Privacy Policy or your data, please contact:

11. Complaints

If you’re unhappy with how I handle your data, contact me via laserlab.suffolk@gmail.com.

12. Changes to This Policy

I may update this Privacy Policy to reflect changes in my services or legal requirements. Check this page for the latest version (last updated: August 16, 2025).

Thank you for trusting Laser Lab Clinic and Sports Massage with your personal information. I’m committed to keeping it safe while helping you achieve radiant skin and wellness.

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